Frequently Asked Questions

Yes, you can modify or cancel your reservation free of charge up to 24 hours before your pickup time. You can do this online through your account, by calling customer service, or by visiting our location. Cancellations made less than 24 hours before pickup may incur a fee.

You can book a vehicle up to 12 months in advance. We recommend booking early, especially during peak travel seasons and holidays, to ensure availability and secure the best rates.

Your reservation is automatically confirmed when you complete the booking process. You will receive a confirmation email with your booking details and reference number. We also recommend calling to confirm 24 hours before pickup for longer rentals.

Our rental rates include basic liability insurance, unlimited mileage within the country, 24/7 roadside assistance, and all applicable taxes and fees. Additional options like GPS navigation, child seats, and additional insurance coverage are available for an extra fee.

No, we believe in transparent pricing. All fees and charges are clearly displayed during the booking process before you confirm your reservation. The total price you see at checkout is what you'll pay, with no surprise charges.

We accept all major credit cards (Visa, MasterCard, American Express, Discover), debit cards with the Visa or MasterCard logo, and PayPal for online bookings. Cash payments are not accepted for security reasons.

Security deposits vary by vehicle type: $200 for economy cars, $300 for mid-size and SUVs, and $500 for luxury vehicles. The deposit is held on your credit card and released within 3-5 business days after the vehicle is returned in good condition.

The minimum age to rent a vehicle is 21 years old. Renters aged 21-24 may be subject to a young driver fee and have restricted vehicle selections. Some luxury and specialty vehicles require the renter to be at least 25 years old.

You need a valid driver's license that has been held for at least 1 year, a major credit card in the renter's name, and a government-issued photo ID. International visitors also need a valid passport and may require an International Driving Permit.

Yes, you can add additional authorized drivers to your rental agreement. Each additional driver must meet our age and license requirements, be present at pickup with valid documentation, and there may be an additional daily fee per driver.

Yes, we may verify your driving record at the time of rental. Multiple violations, recent accidents, or a suspended license may result in rental denial. We reserve the right to refuse service to ensure the safety of all our customers.

All rentals include basic liability insurance as required by law. We also offer optional collision damage waiver (CDW), personal accident insurance, and personal effects coverage. Check with your personal auto insurance and credit card company as they may provide rental car coverage.

All our vehicles come with 24/7 roadside assistance. If you experience mechanical problems, call our emergency number and we'll provide roadside service or a replacement vehicle at no additional cost. We are not responsible for delays or expenses caused by breakdowns.

We operate on a "full-to-full" fuel policy. You'll receive the vehicle with a full tank and should return it with a full tank. If returned with less fuel, you'll be charged for the missing fuel at current market rates plus a service fee.

Domestic travel within the United States is generally permitted. International travel to Canada may be allowed with prior approval and additional documentation. Travel to Mexico is not permitted. Please inform us of your travel plans when making your reservation.

There is a 29-minute grace period for returns. After that, you'll be charged for an additional day. If you know you'll be late, please contact us as soon as possible to extend your rental and avoid additional fees.